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Shipping and Return Policy


Shipping Rates:

All orders are shipped UPS Ground.

                                          U.S.                 NM, CA, WA or OR

Up to $15                        $6.95                         $8.95
$16 - $29                        $10.85                         $12.95
$30 - $49                        $12.95                       $15.80
$50 - $79                        $15.80                       $17.95
$80 - $99                        $17.95                       $24.95
$100 - $149                    $20.95                       $28.90
$150 - $199                    $26.95                       $38.90
$200 - $299                    $35.90                       $45.80
$300 - $999                       12%                          14%
Over $1000                        11%                          13%

Hawaii, Alaska and Canada: Shipping charges will be exact. A CBC representative will call you with pricing.

Order Fullfillment:
Most orders are filled and shipped within 24 hours.

Order early! We will not overnight your merchandise at our expense due to errors or defects (whether yours or ours) because you need the items by a certain date.

US Ground Shipping Time:
We cannot guarantee an exact date, but based on our experience you can calculate the approximate arrival of your package using the information below:

East of the Mississippi: 1-3 business days
West of the Mississippi: 3-5 business days
Northwest US: 5-7 business days
Alaska & Hawaii: 5-10 business days.


Backorders:

They're frustrating, but occasionally, unavoidable. CBC can run out of an item due to demand or difficulty in the manufacturing process. It doesn't happen often, but when it does, rest assured that the item will be shipped to you the same that day that it becomes available.

Sales Tax:

Hotels located in Florida will be charged 6% to 7% sales tax, based on location.

Damaged Items:

If you receive a damaged item, please report the damage to CBC within 5-7 business days, and we can send a replacement.


Return Policy:

From time to time, you may find it necessary to return an item that you purchased. As long as it's unused, CBC is happy to exchange the item or give you credit under the following conditions:

* Item is returned with 5-7 business days from date received

* You call us for return authorization

* All items are received in saleable, unused condition

* Include your packing slip (or at least your hotel name, address and phone number).

         (Credit is for product only. We do not credit the cost of shipping the item to you.)

Special note: If CBC sent you the wrong product or one that's defective, call us and we will issue a "call tag" to have it returned at our expense. If you do not use our call tag, you may be billed for extra shipping charges. If you return an item due to no fault of CBC, the cost of returning the item is your responsibility. A restocking fee of 20% plus the original shipping costs will be charged for this service. Electronic and plug-in products are not returnable.

Unauthorized returns, or returns sent back to the manufacturer, will be subject to a 20% restocking fee plus original shipping costs. Special "direct-ship" items are not returnable unless received broken or defective.

You may return product to:

Creative Breakfast Concepts
1401 S Leavitt Avenue
Orange City, FL 32763

REMEMBER TO INSURE THE RETURN PACKAGE.
Until it reaches us - you are responsible for it. When it arrives we will refund your purchase price, minus the original cost of shipping.

If you return merchandise in resaleable condition your purchase price will be refunded. You are responsible for the return shipping and insuring of the package.


Package Inspection: Please inspect all boxes within 5-7 business days.

Creative Breakfast Concepts | 1401 S. Leavitt Avenue, Orange City, FL 32763
Toll Free (888) 492-8100 | Phone (386) 917-0035 | Fax (386) 917-0019 | Switch to Mobile | sales@creativebreakfast.com
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